WOW Approved Modems

WOW! (Wide Open West) has numerous modems that can be used for their internet service. Broken into two categories below (WiFi and DOCSIS 3.1), you will find the recommended WOW approved modems.

To receive WOW! phone service, you must use a WOW! supplied eMTA (cable modem and telephone adapter). Monthly lease fees apply.

Read the Cable Modem Buying Guide to help you choose a modem. Do not forget to purchase your modem accessories.

Internet providers have begun removing some DOCSIS 3.0 modems from their networks. To maximize the years of use from a modem, it is strongly recommended to purchase a DOCSIS 3.1 device (the latest standard).

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Click here to jump to the full WOW! approved modem list.

Last Updated: October 1, 2021

Recommended WOW! Approved Modems for October 2021

Best DOCSIS 3.1 Modem

Motorola MB8611 DOCSIS 3.1 WOW Approved Modems
Motorola MB8611 Cable Modem
Model #Motorola MB8611
DOCSIS3.1
ColorBlack
WiFi RouterNo
VoIP Telephone AdapterNo


Best WiFi Modem

NETGEAR Nighthawk AX6000 CAX80 WiFi 6 Router DOCSIS 3.1 WOW Approved Modems
NETGEAR AX6000 CAX80 WiFi 6 Router DOCSIS 3.1 Cable Modem
Model #NETGEAR CAX80
DOCSIS3.1
ColorBlack
WiFi RouterYes (WiFi 6)
VoIP Telephone AdapterNo


Full WOW! Approved Modem List

The Modems Listed Below Are All DOCSIS 3.0 Modems Unless Indicated as a DOCSIS 3.1 Modem
♦ Indicates an Intel Puma Chipset Defect – Do Not Buy

Note: ✅ means Yes, ❌ means No

BrandModel #ChannelsVoIPWiFi
ARRISG34DOCSIS 3.1
ARRISG36DOCSIS 3.1
ARRISDG2460 ♦24×8
ARRISS33DOCSIS 3.1
ARRISSB6190 ♦32×8
ARRISSB8200DOCSIS 3.1
ARRISSBG7400AC2 ♦24×8
ARRISSBG7580-AC ♦32×8
ARRISSBG7600AC2 ♦32×8
ARRISSBG8300DOCSIS 3.1
ASUSCM-32 ♦32×8
LinksysCG7500 ♦24×8
LinksysCM3024 ♦24×8
MotorolaMB762124×8
MotorolaMB8600DOCSIS 3.1
MotorolaMB8611DOCSIS 3.1
MotorolaMG770024×8
MotorolaMG8702DOCSIS 3.1
NETGEARC690024×8
NETGEARC700024×8
NETGEARC7000v224×8
NETGEARC750024×8
NETGEARC7800DOCSIS 3.1
NETGEARCM60024×8
NETGEARCM700 ♦32×8
NETGEARCM1000DOCSIS 3.1
NETGEARCM1000v2DOCSIS 3.1
NETGEARCM1100DOCSIS 3.1
NETGEARCM1200DOCSIS 3.1
NETGEARCM2000DOCSIS 3.1
NETGEARCAX30SDOCSIS 3.1
NETGEARCAX80DOCSIS 3.1
NETGEARCBR40 ♦32×8

Channels: first # refers to downstream channels, second # refers to upstream channels (e.g. 16×4, means 16 downstream channels and 4 upstream channels)
DOCSIS 3.1 offers the fastest speeds

VoIP: indicates if the modem has telephone capability

WiFi: indicates if the modem has WiFi capability

WOW! Approved Modems Removed in February 2021
ARRIS SB6120
ARRIS SB6121
ARRIS SB6141
ARRIS SB6180
ARRIS SB6182
ARRIS SBG6400
ARRIS SBG6580
ARRIS SBG6700-AC
ARRIS SBG6782-AC
Cisco/Linksys DPC3008
Cisco DPC3010
Cisco DPC3825
D-Link DCM-301
Linksys CM3008
Motorola MB7220
Motorola MG7310
Motorola MG7315
NETGEAR C3000-100NAS
NETGEAR C3000v2
NETGEAR C3700-100NAS
NETGEAR C3700v2
NETGEAR C6220
NETGEAR C6300BD
NETGEAR CG3000D
NETGEAR CG3000Dv2 N450
NETGEAR CG4500BD
NETGEAR CM400
Ubee DDW365
Ubee DDW366

WOW! Approved Modems Removed in April 2021
ARRIS SB6183
ARRIS SBG10
ARRIS SBG6900-AC
ARRIS SBG6950AC2
ASUS CM-16
Linksys CM3016
Motorola MB7420
Motorola MG7540
Motorola MG7550
NETGEAR C6250
NETGEAR C6300
NETGEAR C6300v2
NETGEAR CM500
SMC D3CM1604

WOW! Company Information

WOW! Phone Support:  1-866-496-9669

WOW! Email

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WOW! YouTube

WOW! serves the following areas: Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Ohio, South Carolina, and Tennessee.

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21 thoughts on “WOW Approved Modems”

  1. Bought a netgear c7000v2 which according to this list is compatible (And is advertised at the top as the best pick for a modem and wifi combination). I spent 42 minutes on the phone with wow only to find out it is not compatible and I need to drive back to the store and hope the next one I pick off of this list will be so we can try again. I would recommend updating this list to reflect modems that actually work.

    Reply
    • Sorry for the issue you are having, Nicholas. WOW! does not provide an actual approved modem list like most other ISPs. The list WOW! provides states that if you purchase a DOSCIS 3.0 or DOCSIS 3.1 modem, it should work on the their network. If others have issues with the NETGEAR C7000v2 it will be updated.

      WOW! previously listed specific modem models as approved; they no longer do that. In general, any DOCSIS 3.0 or 3.1 modem should work with the WOW! network.

      Any one else have issues with the NETGEAR C7000v2 working on the WOW! network?

      Reply
      • Modem Gurus: I dealt with WOW for a year, they do have an approved hardware list, (https://approvedmodemlist.com/wow-approved-modems) and they actually software limit other hardware. I purchased Gigabit speed internet and my combo modem/router which was DOCSIS compatible yet their own chart said they limited it to 250MPS. This is an attempt to drive subscribers to their equipment and additional rental costs.

        Reply
      • No real performance issues, but cannot get a firmware update. No update and then Nighthawk app doesn’t work. Neither Netgear or WOW want to take responsibility. Customer is just left hanging

        Reply
        • Unfortunately you have to wait on WOW! to launch the firmware update to you, Keith. The modem manufacturer creates the firmware update and then passes it on to the ISP. The ISP then tests the update on their network to make sure it works and doesn’t create any harm to their service. This will happen with each firmware update, unfortunately. It is the ISP’s responsibility to push firmware updates to your modem.

          Reply
      • Yes, my c7000v2 firmware can not be updated per WoW customer service. They do not support a modem that does come from them. I am having issues with slow speeds and WoW keeps pushing me to buy everything from them. I am very close to leaving WoW. Errr

        Reply
        • Did you try unplugging the device for a couple of minutes and plugging it back in to allow it to reboot? Terry, if that doesn’t fix your issue, the next step is to contact WOW! to determine if they can communicate with your C7000v2. They will either say everything looks good on their end (you may possibly have a defective device) or they need to send a technician to look at your cable line.

          Reply
  2. Why must I use (and pay monthly fees for) a WOW modem if I have phone service? With other providers (e.g. Xfinity), this is not the case. With their service I can purchase my own modem.

    Reply
    • Some internet providers require their own modems for phone service to be sure the phone service works properly on their network. Unfortunately, it is WOW!’s network, their rules. Terry, you can ditch the WOW! phone service and use a non-phone modem if you combine it with something like an Ooma device (Ooma handles your phone service).

      Reply
  3. I have an ARRIS DG 2470 I have been renting from WOW for a couple years now.
    This model is not listed on your approved for Feb 2021 modem list or on your removed modems for Feb 2021.
    Is there a newer better model I should be using?

    Reply
    • If that is the modem WOW! gave to you, then you are fine continuing to use it. If you want to purchase your own cable modem, then you should pick one from the list. Babaluie, if you are getting connection issues with the ARRIS DG2470, it will likely be due to the bad Intel Puma chipset in the device. If you are not having any problems, no need to switch devices.

      Reply
  4. Is it true that with if you have internet and phone, you MUST use their router/modem for services to work? This is what I was told after I switched over to WOW and had their service several months before they alerted me about other router/modems and pay their monthly fees.

    Reply
    • That is true, Silvrladee. You can view this notation on the WOW! approved modem page (look under the table). Unfortunately, a few internet service providers (ISP) require use of their own equipment for phone service to work properly.

      You can eliminate phone service by using a mobile phone or purchasing an Ooma device. Ooma uses any internet connection to deliver phone service to your home regardless of your ISP.

      Reply
    • Likely WOW! deactivated your device because it is only a 16-channel download modem. You can see here that WOW! has announced that a 24-channel download modem (minimum requirement) is now required for their network. Scott, if you are upgrading, go with a DOCSIS 3.1 modem as all DOCSIS 3.0 modems will eventually stop working on WOW!’s network.

      Reply

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