You will find the complete Blue Ridge approved modems list below. Recommended modems detailed on this page may make your modem decision easier.
Read the Cable Modem Buying Guide to help you choose a modem. Do not forget to purchase your modem accessories.
Internet providers have begun removing some DOCSIS 3.0 modems from their networks. To maximize the years of use from a modem, it is strongly recommended to purchase a DOCSIS 3.1 device (the latest standard).
Fiber-to-the-Home areas require a PON (Passive Optical Network) modem lease.
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Jump to the full Blue Ridge approved modem list
Last Updated: January 1, 2025
Full Blue Ridge Approved Modem List
The Modems Listed Below Are All DOCSIS 3.0 Modems Unless Indicated as a DOCSIS 3.1 Modem
♦ Indicates an Intel Puma Chipset Defect – Do Not Buy
Note: ✅ means Yes, ❌ means No
| Brand | Model # | Channels | VoIP | WiFi |
|---|---|---|---|---|
| ARRIS | TM3402 ♦ | DOCSIS 3.1 | ✅ | ❌ |
| ARRIS | TM9202 | DOCSIS 3.1 | ✅ | ❌ |
| Sercomm | DM1000 ♦ | DOCSIS 3.1 | ❌ | ❌ |
| Technicolor | TC4400 | DOCSIS 3.1 | ❌ | ❌ |
| Technicolor | CVA4003 | DOCSIS 3.1 | ❌ | ❌ |
| Technicolor | CVA4004 | DOCSIS 3.1 | ❌ | ❌ |
Channels: first # refers to downstream channels, second # refers to upstream channels (e.g. 16×4, means 16 downstream channels and 4 upstream channels)
DOCSIS 3.1 offers the fastest speeds
VoIP: indicates if the modem has telephone capability
WiFi: indicates if the modem has WiFi capability
Blue Ridge Added in July 2017
Cisco DPC3010
Blue Ridge Removed in October 2017
ARRIS TM602G
ARRIS TM604G
ARRIS TM608G
ARRIS TM802G
ARRIS TM804G
ARRIS TM822G
ARRIS WBM760A
Blue Ridge Added in August 2020
Sercomm DM1000
Hitron CDA3 (removed)
Blue Ridge Approved Modems Removed in October 2020
Hitron CGNM-2250
Blue Ridge Approved Modems Added in August 2021
Technicolor CVA4003
Blue Ridge Approved Modems Removed in November 2021
ARRIS DG860A
ARRIS DG1660
ARRIS SBG6580
Cisco DPC3010
Blue Ridge Approved Modems Removed in March 2023
ARRIS TM802G
ARRIS TM3402
ARRIS TM9202
Blue Ridge Approved Modems Added in November 2024
ARRIS CM820A (removed)
ARRIS SB6183 (removed)
ARRIS TM802G (removed)
Technicolor CVA4004
Blue Ridge Company Information
Blue Ridge Phone Support: 1-800-222-5377
Blue Ridge Email: csr@brctv.com
Blue Ridge serves the Pennsylvania area.
the list of available wifi modems can only be purchased as a used item. Aren’t there any newer units that can be used? Even your buy now link shows a used modem.
Unfortunately, Lisa, no new modems are available due to those WiFi devices being older modems. You will likely not see any new devices for sale with WiFi. Blue Ridge really needs to offer more modern devices to use with their network.
You can purchase an ARRIS SB6183 and pair it with a stand-alone router, which will likely give you better performance anyway.
Blue Ridge will allow most any current modem or modem/router combination on their network. The only negative, is most ISP’s, including this one, cannot control the firmware of store bought devices. Meaning, if you have your own modem, you would be the one responsible to keep it up to date. If a firmware has a bug, and needs to be patched, this is your problem. Your best move is to take the modem they provide, which is now at no cost, and get your own router, or use their Eero rental. Therefore, if there is ever an issue with firmware, they can send out patches, or updates, and that requires you to do nothing.
A lot of ISPs will allow other devices to be used on their networks, but only the modems listed on their approved modem lists are guaranteed to work. It is wrong to say that most ISPs cannot control the firmware of store bought devices. The modem manufacturer supplies the ISP with firmware (whether rented or store bought). Then the ISP tests the firmware to be sure there are no complications with their network. Then, the ISP issues the firmware to the device.
Evidence of NETGEAR’s firmware update versions.
Let me rephrase, they can push firmware, but they aren’t going to bend over backwards to make this happen. A major Netgear combo that can be purchased at any major retailer, sure…that MAY get pushed new firmware at their leisure…. but that off brand modem combo that you found on Amazon with no reviews but a great price. Probably Not.
This is why staying away from an “off-brand” device is recommended. Stick with known brand names like ARRIS, NETGEAR and Motorola when you can. Unfortunately, Blue Ridge doesn’t offer much on their approved modem list.
can ii use the Netgear Nighthawk CM1200 Desktop Cable Modem
Possibly, but since the NETGEAR CM1200 does not appear on the Blue Ridge approved modem list, it may not function properly. You will want to contact your local Blue Ridge office to verify your address, but you will likely be told for guaranteed service, you must use an approved modem.