Suddenlink Approved Modems

Several devices appear on the Suddenlink approved modems list. You will find the best approved modems based on WiFi and value below. Suddenlink no longer maintains a official approved modems list. Suddenlink states as long as you use a DOCSIS 3.0 modem (no voice modems), it should work with their network.

Suddenlink does not support DOCSIS 3.1 modems, nor do they support voice modems. If you require telephone service, you must use a Suddenlink eMTA (cable modem and telephone adapter). You can still use your own cable modem for internet service.

Read the Cable Modem Buying Guide to help you choose a modem. Do not forget to purchase your modem accessories.

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Click here to jump to the full Suddenlink approved modem list.

Last Updated: September 1, 2020

Suddenlink Approved Modems for September 2020

Best Modem Value

NETGEAR CM500 DOCSIS 3.0 Suddenlink Approved Modems
NETGEAR CM500 Cable Modem

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NETGEAR CM500 INFO

Model #NETGEAR CM500
Download Speed680 Mbps
Channel Bonding16 Download & 4 Upload
DOCSIS3.0
ColorBlack
WiFi RouterNo
VoIP Telephone AdapterNo

Best WiFi Modem

NETGEAR Nighthawk AC1900 C7000 WiFi Router DOCSIS 3.0 Suddenlink Approved Modems
NETGEAR Nighthawk AC1900 C7000 WiFi Router Cable Modem

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NETGEAR C7000 INFO

Model #NETGEAR C7000
Download Speed960 Mbps
Channel Bonding24 Download & 8 Upload
DOCSIS3.0
ColorBlack
WiFi RouterYes
VoIP Telephone AdapterNo

Full Suddenlink Approved Modem List

The Modems Listed Below Are All DOCSIS 3.0 Modems
♦ Indicates an Intel Puma Chipset Defect – Do Not Buy

Note: ✅ means Yes, ❌ means No

BrandModel #ChannelsMax SpeedVoIPWiFi
ARRISDG2460 ♦24×8960 Mbps❌✅
ARRISSB61418×4343 Mbps❌❌
ARRISSB61808×4343 Mbps❌❌
ARRISSB61828×4343 Mbps❌❌
ARRISSB618316×4686 Mbps❌❌
ARRISSB6190 ♦32×81.4 Gbps❌❌
ARRISSBG10 ♦16×4686 Mbps❌✅
ARRISSBG64008×4343 Mbps❌✅
ARRISSBG65808×4343 Mbps❌✅
ARRISSBG6700-AC8×4343 Mbps❌✅
ARRISSBG6782-AC8×4343 Mbps❌✅
ARRISSBG6900-AC16×4686 Mbps❌✅
ARRISSBG6950AC2 ♦16×4686 Mbps❌✅
ARRISSBG7400AC2 ♦24×81.0 Gbps❌✅
ARRISSBG7580-AC ♦32×81.4 Gbps❌✅
ARRISSBG7600AC2 ♦32×81.2 Gbps❌✅
ASUSCM-1616×4686 Mbps❌❌
ASUSCM-32 ♦32×81.3 Gbps❌✅
Cisco/LinksysDPC30088×4340 Mbps❌❌
CiscoDPC30108×4343 Mbps❌❌
CiscoDPC38258×4340 Mbps❌✅
D-LinkDCM-3018×4343 Mbps❌❌
LinksysCG7500 ♦24×8960 Mbps❌✅
LinksysCM30088×4343 Mbps❌❌
LinksysCM3016 ♦16×4686 Mbps❌❌
LinksysCM3024 ♦24×8960 Mbps❌❌
MotorolaMB72208×4343 Mbps❌❌
MotorolaMB742016×4686 Mbps❌❌
MotorolaMB762124×81 Gbps❌❌
MotorolaMG73108×4343 Mbps❌✅
MotorolaMG73158×4343 Mbps❌✅
MotorolaMG754016×4686 Mbps❌✅
MotorolaMG755016×4686 Mbps❌✅
MotorolaMG770024×81 Gbps❌✅
NETGEARC3000-100NAS8×4340 Mbps❌✅
NETGEARC3000v28×4340 Mbps❌✅
NETGEARC3700-100NAS8×4340 Mbps❌✅
NETGEARC3700v28×4340 Mbps❌✅
NETGEARC62208×4340 Mbps❌✅
NETGEARC625016×4680 Mbps❌✅
NETGEARC6300 ♦16×4680 Mbps❌✅
NETGEARC6300v2 ♦16×4680 Mbps❌✅
NETGEARC6300BD ♦8×4320 Mbps❌✅
NETGEARC690024×8960 Mbps❌✅
NETGEARC700024×8960 Mbps❌✅
NETGEARC7000v224×8960 Mbps❌✅
NETGEARC750024×8960 Mbps❌✅
NETGEARCG3000D8×4343 Mbps❌✅
NETGEARCG3000Dv2 N4508×4340 Mbps❌✅
NETGEARCG4500BD8×4320 Mbps❌✅
NETGEARCM4008×4340 Mbps❌❌
NETGEARCM50016×4680 Mbps❌❌
NETGEARCM60024×8960 Mbps❌❌
NETGEARCM700 ♦32×81.4 Gbps❌❌
NETGEARCBR40 ♦32×81.4 Gbps❌✅
SMCD3CM160416×4640 Mbps❌❌
TP-LinkARCHER CR50016×4680 Mbps❌✅
TP-LinkARCHER CR70016×4680 Mbps❌✅
TP-LinkCR190024×81 Gbps❌✅
TP-LinkTC-76108×4343 Mbps❌❌
TP-LinkTC-762016×4680 Mbps❌❌
TP-LinkTC765024×81 Gbps❌❌
TP-LinkTC-W79608×4343 Mbps❌✅
UbeeDDW3658×4343 Mbps❌✅
UbeeDDW3668×4343 Mbps❌✅
Zoom5341J8×4343 Mbps❌❌
Zoom53458×4343 Mbps❌❌
Zoom53508×4343 Mbps❌✅
Zoom53528×4343 Mbps❌✅
Zoom53548×4343 Mbps❌✅
Zoom53608×4343 Mbps❌✅
Zoom53638×4343 Mbps❌✅
Zoom537016×4686 Mbps❌❌

Channels: first # refers to downstream channels, second # refers to upstream channels (e.g. 16×4, means 16 downstream channels and 4 upstream channels)
The more channels, the faster the speed

Max Speed: refers to the theoretical maximum download speed

VoIP: indicates if the modem has telephone capability

WiFi: indicates if the modem has WiFi capability

Suddenlink Approved Modems Removed in July 2017
ARRIS SB6190

Suddenlink Approved Modems Added in March 2018
ARRIS SB6190

Suddenlink Company Information

Suddenlink Phone Support: 1-877-694-9474
Suddenlink Service Centers
Suddenlink FAQ
Suddenlink Outages
Suddenlink Support (Chat)

Suddenlink Facebook
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Suddenlink YouTube

Suddenlink serves the following states: Arizona, Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas, and West Virginia.

Approved Modems Helpful Resources

29 thoughts on “Suddenlink Approved Modems”

  1. I am looking at an ARRIS SURFboard SBG6900-AC to use when in Arizona for the winter with sudden link and use in Montana with century link the other half of year. Will this work?

    Reply

  2. I’m in the process of buying my own equipment I have suddenlink internet, Netgear CM500 is all I need or I need something else? Thank you.

    Reply

  3. Anyone know if the Arris SB8200 is approved by Suddenlink yet ? This is a DOCSIS 3
    .1 Modem but fully backwards compatible. Thanks. What is up with the Intel Puma Chip set ? Gee whiz folks.

    Reply

    • The ARRIS SB8200 may work in your local area. You can contact Suddenlink on their site to find out – give them your address.

      Yes, the Intel Puma chipset is an absolute mess for the modem industry – made worse by continuing to sell these defective products on the market years after the defective discoveries.

      Reply

  5. I too am shopping for my own modem/wifi combo and I will also need voice for Suddenlink service. Will the Motorola MT7711 work?

    Reply

  7. I just wanted to chime in here and say that I am now using an Arris (CommScope now?) SURFBOARD SB8200 DOCSIS 3.1 cable modem with Suddenlink now. There are a couple of caveats though. One, is that while it does connect and work, it does not yet go into DOCSIS 3.1 mode. It is still only operating in DOCSIS 3.0 mode. You can tell this because the uplink and downlink indicators stay green and do not change to blue. According to what I have been told, they are still working on getting the DOCSIS 3.1 support enabled on their backend network. Two, is that they are still not pushing a modern firmware for the modem. Since the cable provider is in full control of what firmware is used, it is pretty irresponsible of them not to push the latest firmware to address any security concerns that may have been addressed in newer firmware releases.

    It is sad that companies like Suddenlink just do not seem to be capable of managing their networks correctly.

    Reply

    • Thanks, Richard, for your informative comments. Suddenlink does not support DOCSIS 3.1 modems (nor voice modems). Their network is really limiting compared to other ISPs, unfortunately.

      Reply

  8. Question – I am wanting to upgrade to a 400GBS Internet service on Suddenlink. I have our phone line through there as well – the phone is strictly Analog and uses the old phone lines. Is there a new modem that will allow me to continue with the phone service as well as upgrade to the 400GBS service?

    Reply

    • No, Richard, Suddenlink does not support voice modems. You must use a Suddenlink eMTA for phone service. You can still use your own modem for internet service.

      Reply

      • Can you explain this a bit? “You must use a Suddenlink eMTA for phone service. You can still use your own modem for internet service.”

        I have a phone landline through Suddenlink’s service like the post above. Is the Arris TM822 that I got from them the “Suddenlink eMTA” you’re referring to, through which I can continue to get phone service? How would I connect another upgraded modem of my own for internet service with the TM822 connected to the cable?

        Reply

        • Still waiting for Suddenlink to give an official response to this situation. If you got the eMTA from Suddenlink, you should be able to continue to use that for phone service. Suddenlink has stated that there is no charge for a phone modem.

          To connect multiple modems together, you may be able to use a cable splitter or multiple coaxial cable connections if your home has them. Will post confirmation when Suddenlink responds.

          Reply

          • Confirmed with Suddenlink that you may use a cable splitter to connect multiple devices. So if you have a phone modem, internet modem, and a TV connection, you would need at least a 3-way cable splitter.

  9. Can I use a netgear cm500v with my suddenlink service. I am having issues with the original router provided. The router just shuts down and takes awhile before it restarts. I just want to purchase a router to support my voice and internet.

    Reply

    • No, Bobby, Suddenlink requires use of their own telephone adapter (eMTA) for phone service. You would be better off purchasing a modem without voice like the NETGEAR CM500 and a separate router to use along with the Suddenlink provided eMTA.

      Reply

  10. Ok, so I’m considering switching to suddenlink because I’m unhappy with ATT. Suddenlink is my only other option in my neighborhood. According to their website, If i want their 1GB speed I need a 32×8 channel modem. However, on your website all the 32×8 modems have the puma chipset that you recommend not buying. Would a 24×8 modem work with 1GB service? Or would it be better to not get the 1GB service and instead get the 400mb service and downgrade to a 24×8? Or, are there some 32×8 modems I can buy that are compatible with suddenlink that dont have the puma chipset?

    thanks for your help and info.

    Reply

    • The problem with Suddenlink is they don’t support DOCSIS 3.1 modems. If they did, Michael, you would have a lot more choices for a modem. So, you are either stuck with one of the Intel Puma chipsets modems or get a modem from Suddenlink so they can deal with any issues you may have with a bad modem (lease fees may apply). The other option is to just go with a slower speed and get a non-Puma device for now and wait for DOCSIS 3.1 availability (there are a few DOCSIS 3.1 modems that do not contain the bad Intel Puma chipsets).

      You could wait for Suddenlink to start offering support for DOCSIS 3.1 modems, but that technology is not new and has been around for a few years. The fact that Suddenlink still doesn’t support DOCSIS 3.1 is alarming.

      You can use a 24×8 modem for 1 Gbps service but you will not reach the full speed of the service you are paying for (you are kind of wasting money paying for something you are not taking full advantage of from your speed tier).

      Hope that helps, Michael.

      Reply

      • Thanks alot for the info. We’ve been making it work with 50mbps for 4 years so i think 400 should be plenty. I’ll prob go that route. This site was a big help, thanks.

        Reply

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